100% Authentic SOLOTICA Contact Lenses from Brazil Guaranteed!!!
SHIPPING & DELIVERY
All items will be ship within 48 hours during business days from Mon-Fri
* Fast! If you're shipping to a U.S. mainland address, your order will arrive in 1–5 business days.
All Other Countries
(don't guarantee trackable based on your country's tracking agreement)
* Standard Shipping FREE : Arrive within 3~10 business days or longer if the custom of your country caused any delay.
* Priority Mail $25 : arrive within 5~10 days
Tracking maybe available in the following countries : Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, Switzerland
Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are Final. We cannot replace your lenses or issue a refund if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist. We can only accept returns if the lenses are found to be factory defective.
Defective Contact Lenses
3. Lens was expired in SEALED bottle
If the product (contact lenses) purchased becomes defective within 7 (seven) days from the date of receipt, the customer should contact Solotica.us and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria.
In the rare event where the lenses you receive are factory defective, we will exchange the lenses free of charge. Defective contact lenses may only be exchanged for the exact same color and series of lens. We cannot issue refunds for defective items. Please note that the defective lenses will have to be returned before we can exchange them. If your contact lenses are defective please notify us right away (within 7 days of receiving your shipment, we don't accept returns after 7 days). When returning defective lenses, please put them into a lens case that comes with your package containing lens solution and package them carefully to ensure they are not damaged in shipment. Contact lenses that are sold in vials can be returned in their original vials.
Solotica.us will not entertain any complaints after the 7 days grace period. Shipping charges for returns of defective lenses will be carried by the customer.
All sales are final. Returns/exchanges will only be permitted if products are defective and in SEALED container or your package returned back to us from custom during transit to international.
8 In the case of a return or exchange the buyer is responsible for all shipping costs, and must provide a tracking number to Solotica.us
* Shipping costs will not be refunded.
* We are not responsible for any package lost or stolen.
* We are not responsible for anything "lost" in the mailing process if the tracking number is being shown as "Delivered."
* If a package is returned to us due to an "insufficient address" given on the order, the customer will pay for shipping for the item to be re-shipped.
Solotica.us is not responsible for the end result of colored contact lenses. The photos / images are provided by the manufacturers and therefore are merely illustrative and may not reach the expected result according to the color that is described on the product page.
* Please note that the shipping time frame provided above is estimated and delays due to customs and import regulations are possible and out of our control.