Return Policy

Defective Contact Lenses

In the rare event where the lenses you receive are factory defective, we will exchange the lenses free of charge. Defective contact lenses may only be exchanged for the exact same color and series of lens. We cannot issue refunds for defective items. Please note that the defective lenses will have to be returned to us first, before we can exchange them. If your contact lenses are defective please notify us right away (within 7 days of receiving your shipment, we don't accept returns after 7 days). When returning defective lenses, please put them into a lens case that comes with your package containing lens solution and package them carefully to ensure they are not damaged in shipment. Contact lenses that are sold in vials can be returned in their original vials.

Instructions for returning goods

All Sales Are Final / Refund Policy
All sales are final. We only accept refund if your package returned back to us from custom during transit. We do not responsible for your package lost through transit unless the package returned back to us, we will process your refund right away.

Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us at LoveMermaidEye@Gmail.com to alert us of the issue, then return the damaged item to us.

All enquiries: LoveMermaidEye@Gmail.com